Orders typically arrive within 3 to 7 business days. If your order is delayed, please contact us and your shipping carrier for assistance.

Once your order ships, you'll receive a tracking number via email. You can track your package on our Track My Order page.

If your package hasn’t arrived and tracking isn’t updating, please reach out to both our support team at hello@smiski.co and the shipping carrier. We’ll do our best to assist you.

Yes! Our Smiski figures come directly from official manufacturers and are 100% authentic. We source them through official factory partnerships.

We offer both frequent restocks and limited edition releases. If an item is out of stock, stay tuned, some collections return, while others are gone forever!

No, but some limited editions may have restrictions to ensure everyone gets a fair chance to purchase.

We’re sorry, but once an order has been placed, it cannot be canceled or returned due to a change of mind. Since our products are sold in blind boxes, all sales are final. We appreciate your understanding and encourage you to review your order carefully before completing your purchase. If you have any issues with your order, feel free to contact us at hello@smiski.co for assistance. 💙

If your item arrives damaged, please email us within 24 hours of delivery with photos, and we’ll help resolve the issue.

Smiski figures are sold in blind boxes, meaning each unboxing is a surprise! We cannot accept returns based on figure preferences.

Each month, you’ll receive a different selection of Smiski figures and exclusive items, valued at over $50 for just $29!

Yes! You can cancel anytime before your next billing cycle.

You’ll receive the next month’s box. For example, if you subscribe in February, you’ll receive the March Mystery Box.

We accept all major credit and debit cards.

Yes! Promo codes are stackable unless otherwise stated.

Yes! We offer a loyalty program where you can earn rewards and exclusive perks as a returning customer.